When I moved one of the first things I had to do was open a new checking account. The institution I had been using was a regional bank that didn’t exist in the city I moved to.
I decided on Wells Fargo as they had a lot of branches in this area, they weren’t threatening insolvency, and I had used them many years before with little complaint.
As I was spending just about every waking hour at the time job searching, I decided to take advantage of the convenience of opening an account online. The online application process was fine… but shortly there after I began to learn the true cost of using this “convenient” feature.
The first problem was funding the account. When applying, you are given the option to fund your account using a debit card or e-check. Assuming this would be the quickest, most convenient way to fund the account, I opted for it.
After going through the entire process and funding my account, all I could do was wait for the transaction to go through and to obtain my account information. So I waited. And waited. And checked the account I had used to fund this new account, and saw no transaction pending. And so I waited. And three days later, I decided something must be wrong and called Wells Fargo.
I was informed that they weren’t sure why the transaction had never gone through. They told me to either a) try again or b) go to my nearest branch and make a deposit in person.
Now, obviously, option b) would basically defeat the entire purpose of opening an account online.. but option a) certainly wasn’t appealing either as I didn’t trust doing the same thing again would give me a different result. So I went into a branch.
After about a half hour meeting with a bank rep, we finally got things all squared away. I had my account information and I was ready to go. All in all, I wasn’t totally happy with the process, but I now had a checking and savings account, my debit card and checks were in the mail, and I was happy enough.
Happy that is, until about two months ago. It was payday, and up to this point I had deposited three prior paychecks with no issue. But today, I was informed they were placing a two day hold my check. I asked why, and the teller told me I had a flag on my account. I was at the drive thru window and pressed for time, so I asked for my check back. I took it to the bank it originated from and had them cash it. They charged me $10… but again, I was in a hurry and didn’t want to deal with it.
That afternoon I returned and went inside the Wells Fargo branch to discuss what happened. I was told that there is an automatic flag put on all accounts opened online. The flag tells all tellers to put a hold on any deposited checks for two days. The flag can be over-ridden by a manager, but there was no manager on duty at the time I had come in to deposit my paycheck.
The bank rep said they could not remove this flag even though it was clear from my transaction history that there was no need for it. She gave me a number to call and said they could remove it for me by phone. I called the number and was told that no, the flag remains for a year and will not be removed under any circumstances.
I was not happy about this. Had this been clear when I opened my account, I would never have opened it online and instead would have just gone into a branch. At this point I strongly considered changing banks. This was my paycheck, and I did not want to be at the whims of whether or not a manager was on duty every time I had to make a deposit. But, ultimately, I chose not to go about the hassle of changing banks again.
Luckily, my employer is now offering direct deposit and that will clear up this issue.
|